REMINDER: CIGNA Health Assessment Deadline

Hello,

Please be aware that the deadline to complete the CIGNA Health Assessment has been extended to Friday, February 2, 2017. This new date replaces the previously advertised deadline of November 30, 2017. 

For more information, including on where they are hosting biometric screenings, please refer to the email Gwen Walter sent to all HPL employees on Wednesday, October 4, 2017.

Thanks,

MR

Search All Databases Option

From Marianne Lorio:

Hello:

When you click the Research tab you will see the Search Online Databases box to the left of the screen. One of the options in that box is Search All Databases. This is a federated search that allows customers to search most of the databases we subscribe to simultaneously. A patron is currently having an issue with using the federated search feature remotely. However, I can only recreate this problem with the patron's library card number. 

If a customer reports having an issue using this feature (or even if you have a chance to test it yourself) please send an e-mail to the IT Help Desk and me (Marianne Lorio) with the customer's library card and pin.

MR

Resuming Overdue Notices

From Saima Kadir:

Greetings,

HALAN will resume sending out overdue notices starting tonight. These include the following:

• 3 day predue
• 3 day overdue
• 14 day overdue
• 30 day bill notice

Notices were suppressed last month due to the hurricane. This will serve as a reminder to our customers so you will see an increase in phone calls and emails about overdue, returned and damaged items.

Please remind customers that:

• Fines have been waived through November 27, 2017
• Customers may return flood damaged items at an HPL location (that's open)
• Staff should already know the procedures (a prior email included this information) and customers shouldn't be charged for these items

Managers and supervisors, please share this with your staff.

Please contact me if you have any questions.

Sincerely,

Saima

MR

Change in Staff Account Log-In

From HPL IT Helpdesk:

Greetings HPL Team,

As part of our continual service improvement plan, each HPL location will have its own "branch account" for staff to log in. This will replace the generic "staff" login. Some of you have been contacted by HelpDesk about it. We plan to disable the staff login by the end of the month (Tuesday, October 31, 2017). This will ensure better information security and lessen the recurring locking out of staff computers.

Please do not hesitate to contact us if you have any questions.

MR