REMINDER: Renewing Library Cards

From Fred Schumacher (11/28/12):

Hello all.

Effective 12/01/12, it will no longer be necessary for customers to complete applications to renew their library cards as long as the account meets each of the following criteria:

• There is no change to name, address, barcode number, or ptype
• The card's expiration date is greater than January 1, 2010
• There is no change to the responsible parent information (Most juvenile account renewals will require a new application because of the change in registration procedures. If the juvenile account does not have an "r - Responsible Parent" field, you will need to collect a new application and add the necessary information).
• Second parent is not being added to the account

If the account does not meet each of the criteria above, a new application must be completed to renew the card.

For customers who do not need to complete a new application, the staff member assisting with renewal should check the customer's photo ID and verification of residency to ensure that all of the information in the account is still accurate. If the information is still accurate, add an x note field to the record with the following: mm/dd/yy REGISTRATION RENEWAL INFORMATION VERIFIED WITH, then include the means of verifying the information (TDL, TID, etc.) and the unit acronym and staff member initials (Example: CIR/FS). Keep in mind that the customer information needs to be verified with the same sort of documentation that we would require for a new registration. Once the accuracy of the information is verified and the note added, the staff member may enter the appropriate new expiration date (Note: For Siris, you can check the Extend user's library privilege box and enter your Workflows password -- MR). Here are some examples of correct registration renewal notes as they should appear in customer records:

• 11/27/12 REGISTRATION RENEWAL INFORMATION VERIFIED WITH TDL. CIR/FS
• 11/27/12 REGISTRATION RENEWAL INFORMATION VERIFIED WITH CURRENT LEASE AGREEMENT AND U OF H ID. CIR/FS
• 11/27/12 REGISTRATION RENEWAL INFORMATION VERIFIED WITH CURRENT TID. CIR/FS
• 11.27.12 REGISTRATION RENEWAL INFORMATION VERIFIED WITH CURRENT MAIL AND LA DRIVER LICENSE. CIR/FS

If there are changes to name or address, ask the customer to complete a new application form (or fill out the online application form - MR), update the account information, and enter the appropriate new expiration date.

If you have any questions, please let me know. -- MR

MR